Should I use a 5- or 7-point Likert scale?

Though traditional Likert scales include a 5-point response scale, some research has indicated that 7-point scales provide more reliable results.

As a rule of thumb, 5-point scales are better for unipolar constructs, which range from zero to positive, such as frequency. You may want to use 7-point scales for bipolar (or dichotomous) constructs that range from negative to positive, such as quality—some evidence suggests that doing so can increase reliability.

Related article: What Is Reliability? | Definition, Types & Examples

Reliability in research refers to how consistently a research method measures something. If you use the same method on the same group under the same conditions, you should get similar results each time. If the results vary significantly, the measurement may be unreliable or affected by bias or random error. Researchers use reliability to evaluate […]

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